Privacy Policy
At Innovative AI Services, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide to us when using our website and services. Please read this policy carefully.
1. Who We Are
Innovative AI Services
Office 6147, 182-184 High Street North,
East Ham, London E6 2JA
Phone: +44 7723 572357
Email: [email protected]
This Privacy Policy applies to our website and all services provided by Innovative AI Services.
2. Information We Collect
We collect different types of information to provide and improve our services:
2.1 Personal Information You Provide
Contact Details: Name, email address, phone number, and address when you contact us or register for our services.
Payment Information: Billing details, such as credit card or payment account information, are processed by Stripe (we do not store this information).
Business Information: Details related to your business and project, such as industry and service requirements.
2.2 Information We Automatically Collect
Log Data: IP address, browser type, operating system, referring URLs, and timestamps when you access our website.
Cookies: Small files that collect information to improve user experience. You can control cookie preferences via your browser settings.
2.3 Information from Third Parties
Payment Processor (Stripe): We receive confirmations of payment from Stripe but do not store payment details.
Third-Party Analytics: We use services like Google Analytics to gather data on site traffic and user behavior.
3. How We Use Your Information
We use your personal information to:
1. Provide and manage our services, including processing orders and delivering AI solutions.
2. Communicate with you regarding your inquiries, projects, or support requests.
3. Personalize your experience and improve our website's functionality.
4. Process payments securely through our payment processor, Stripe.
5. Comply with legal obligations and resolve any disputes.
6. Analyze trends and usage to improve our products and services.
4. Legal Basis for Processing Personal Data
Under the General Data Protection Regulation (GDPR), we process personal data based on the following legal grounds:
Consent: When you give explicit consent to receive marketing communications.
Contractual Obligation: When processing is necessary for the performance of a contract (e.g., providing services or processing payments).
Legitimate Interest: When processing is in our legitimate interests, such as improving our services.
Legal Compliance: When processing is necessary to comply with legal obligations.
5. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:
Payment Processing: We share your payment information with Stripe to process transactions securely.
Service Providers: We may share your information with trusted service providers (e.g., web hosting, analytics) who assist us in running our business.
Legal Requirements: We may disclose your information if required to comply with legal obligations, enforce our terms, or protect the rights and safety of Innovative AI Services or others.
6. Your Data Protection Rights
Under GDPR and other applicable laws, you have the following rights regarding your personal information:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
Right to Erasure: You can request that we delete your personal data, subject to certain exceptions (e.g., for legal or contractual purposes).
Right to Restrict Processing: You can ask us to limit the processing of your data in specific circumstances.
Right to Data Portability: You can request that we transfer your data to another service provider.
Right to Object: You can object to our processing of your data for certain purposes, such as marketing.
To exercise these rights, please contact us at [email protected].
7. Data Retention
We retain personal data for as long as is necessary to provide our services or comply with legal obligations. When personal data is no longer needed, we will securely delete or anonymize it.
8. Security of Your Data
We take data security seriously and implement appropriate technical and organizational measures to protect your information. Our payment processor, Stripe, follows industry-standard security practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Cookies Policy
Our website uses cookies to enhance user experience. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings, but this may affect your experience on our website.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete the information.
12. International Data Transfers
As part of our service, your personal data may be transferred to, and processed in, countries outside of your own, including countries that may not provide the same level of data protection as your home country. By using our services, you consent to this transfer, storage, and processing.
13. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, and we will notify users via email or on our site if significant changes are made. Your continued use of our services after such changes will signify your acceptance of the new terms.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us:
Innovative AI Services
Office 6147, 182-184 High Street North,
East Ham, London E6 2JA
Phone: +44 7723 572357
Email: [email protected]