Terms and Conditions
Welcome to Innovative AI Services. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree with any part of these terms, you should not use our site or services.
1. General
1.1 These Terms and Conditions ("Terms") govern your use of the Innovative AI Services website and the services provided by Innovative AI Services, located at Office 6147, 182-184 High Street North, East Ham, London E6 2JA. You can contact us via phone at +44 7723 572357 or email at [email protected].
1.2 By using our services or accessing our site, you confirm that you are at least 18 years old and have the legal authority to enter into these terms.
2. Services Overview
2.1 Innovative AI Services provides AI-powered platforms, custom AI solutions, integration services, and related technologies for businesses.
2.2 We offer various packages, including:
Basic Plan: Project study and suggestions.
Standard Plan: Ready-made AI platforms.
Advanced Plan: Custom-built AI solutions tailored to client needs.
2.3 Detailed descriptions of the services provided and their costs are outlined in our Pricing section.
3. Payment Terms
3.1 All payments for services must be made in full, unless otherwise agreed in a specific payment plan.
3.2 We use Stripe as our primary payment processor. By using our services, you agree to comply with Stripe's terms and conditions. We do not store your credit card information; all payment transactions are securely handled by Stripe.
3.3 You agree to provide accurate and complete payment information. Failure to do so may result in delays or inability to process your order.
4. Refund Policy
4.1 Basic and Standard Plans: Due to the nature of our services, we offer a limited refund policy. Refunds for these plans are only available within 7 days of the purchase date if no services have been rendered or initiated. Once work has begun or a product has been delivered, no refunds will be issued.
4.2 Advanced Plans: Refunds for custom AI solutions are assessed on a case-by-case basis, depending on the scope of work completed and any milestones agreed upon in the project contract.
4.3 Any disputes regarding refunds must be submitted in writing to [email protected].
5. Delivery of Services
5.1 Delivery times for services vary depending on the plan selected and the complexity of the project. Estimated delivery dates will be provided upon purchase or during project discussions.
5.2 We will make reasonable efforts to meet delivery timelines; however, delays caused by third parties, unforeseen technical issues, or other external factors may occur. In such cases, we will communicate with the client as early as possible.
6. Client Responsibilities
6.1 Clients are responsible for providing accurate project requirements, documentation, and any other materials necessary for us to deliver the services efficiently.
6.2 Failure to provide the necessary information in a timely manner may result in delays in project completion or additional fees.
7. Intellectual Property
7.1 All content, including but not limited to logos, designs, code, text, and media provided by Innovative AI Services, is our intellectual property unless otherwise agreed.
7.2 Clients retain ownership of any data or content they provide to us for project purposes.
7.3 We reserve the right to use finished projects in our portfolio unless otherwise requested in writing by the client.
8. Limitation of Liability
8.1 Innovative AI Services will not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services.
8.2 Our total liability is limited to the amount paid by the client for the specific service in question.
9. Modification of Terms
9.1 We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of the site or services following these changes constitutes acceptance of the revised terms.
10. Governing Law
10.1 These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
11. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, feel free to contact us at:
Address: Office 6147, 182-184 High Street North, East Ham, London E6 2JA
Phone: +44 7723 572357
Email: [email protected]